The Workforce on Deck Podcast
Join Hosts and industry thought leaders Vince Jackson and Dr. Sarah Inman as we discuss all things related to workforce management and HCM across all industries. Nothing is off limits and we will cover today’s current trends and challenges as dive deep into Process, Technology and Strategy. Want to ask questions or provide feedback on some ideas for future shows, please email us at info@improvizations.com.
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Dr. Sarah Inman
Meet Dr. Sarah Inman, DHA, SHRM-CP, Our Vice President of Healthcare Strategy! 🌟
Sarah began her career in patient care, where her interest in workforce management started as a chance encounter with Kronos (now UKG). She was able to leverage that early experience to become a Super User, Trainer, and Admin at multiple hospitals during her years in clinical leadership. This is also where her obsession with healthcare staffing (the future topic of her doctoral research!) was born.
Her years of hands-on experience naturally led her to UKG, where she worked as a healthcare strategist and helped organizations optimize their workforce management systems before leading the Global Engagement Services team. Now at Improv, Sarah brings her unique blend of healthcare knowledge and strategic technical expertise to deliver tailored solutions to healthcare clients.
Why Improv?
Sarah says: "Making an impact while maintaining integrity and levity is the perfect opportunity to blend my passions and values.”
Outside of work, you’ll find Sarah in Orlando, FL, with her family, enjoying theme parks, UCF games, or paddle boarding on the Winter Park chain of lakes. 🏞️
Vincent Jackson
Meet Vince Jackson, our Chief Operations Officer! 🚀
With over 20 years in the WFM/HCM industry and after nine years at Kronos (now UKG), where he built and led top-performing teams, Vince has now brought his expertise to Improv! Vince’s journey from retail and IT to leading WFM consulting practices has shaped him into the powerhouse he is today as a thought leader in the retail, the WFM/HCM realm and what makes a great leader.
How will your work benefit our clients? Vince says:
"My objective is to provide full lifecycle services to ensure that our clients are leveraging the most appropriate solutions and achieving their desired business outcomes."
As our COO, Vince will drive innovation, expand Improv's offerings, and ensure Improv delivers the best outcomes for our clients.
Episodes
Tuesday Apr 15, 2025
Tuesday Apr 15, 2025
In this episode of Workforce on Deck, Improv's Dr. Sarah Inman and Vince Jackson sat down at UKG Aspire with TestAssure's VP of Sales, Austin Gritters, and (now) Chief Revenue Officer at Workerbee, Dylan Riley. Workerbee is a partner offering of TestAssure, connecting companies with on-demand, pre-vetted corporate software experts facilitating flexible engagements for various software needs.
They dive into some of the challenges around testing at all phases of a WFM implementation and discuss how automated testing can assist with identifying and resolving issues, allowing a quicker and more solid implementation. If you want to be more confident in your implementation and reduce risk, it is worth a listen!!
Click Here to Check out Improv
TestAssure is a comprehensive automated testing platform for your WFM solution. Test faster, go live sooner, and maintain ongoing pay compliance.
TestAssure has been in the WFM space for over 20 years. Their innovative testing automation tool eliminates manual testing bottlenecks and streamlines disruptive updates. With TestAssure's subscription-based model, change isn't a challenge — it’s your opportunity for growth. In our constantly evolving industry, we at Improv believe you deserve the freedom to adapt to change on your terms and achieve your unique version of success at any time.
Alongside TestAssure, Improv is committed to making a positive impact — not just on an organization’s software and systems, but on its people. Avoid legal risks, set a higher industry standard, and build a happier, more successful workforce through accelerated go-lives and enhanced operational efficiency.
Automated testing with TestAssure & Improv gets you there!
Click Here to Check out Test Assure
*Note: Podcast recorded November 2024. Dylan is no longer the CRO at TestAssure and now serves as the CRO at Workerbee.
Tuesday Apr 08, 2025
Tuesday Apr 08, 2025
In this episode of Workforce on Deck, Improv's Dr. Sarah Inman, Vince Jackson, and repeat guest Meredith Johnson explore common post-implementation challenges organizations encounter after WFM and HCM software go-live. They discuss frequent issues such as user adoption difficulties, unforeseen configuration challenges, and the challenging transition from dedicated implementation support to standard vendor support.
The conversation highlights the significant value Concierge Care support services offer, emphasizing personalized assistance, quicker response times, and strategic guidance. The team underscores the importance of proactive planning and regular evaluations to ensure continued system effectiveness and organizational efficiency.
Listeners will also learn about real-world examples demonstrating how dedicated support services have helped organizations quickly address critical issues, improve system utilization, and avoid costly compliance pitfalls. The discussion sets the stage for future episodes addressing the evolving landscape of managed services and strategic support services.
Click Here to Check out Improv
Tuesday Mar 11, 2025
Tuesday Mar 11, 2025
The tables are turned: Dr. Inman interviews Vince, delving into the world of retail and exploring Vince’s professional journey, technology, best practices, culture, and more. They share real-life examples and offer insights that others can adopt and adapt. As always, the conversation comes back to workforce management—and how harnessing insights and technology ultimately provides the tools you need to drive success for yourself and your business.
Sunday Feb 23, 2025
Sunday Feb 23, 2025
Join Vince and Dr. Inman as they focus on various aspects of Human Capital Management (HCM) and payroll processes. They are joined by two incredible guests with decades of HCM experience, Meredith Johnson and Brenda Estrada. Discussions covered:
Recent and upcoming legislative changes affecting payroll, particularly regarding 401(k) contributions and overtime taxation.
The complexity of tax systems in different states was examined, highlighting the challenges faced by companies with remote workers.
The impact of AI and automation on HCM processes was explored, emphasizing the continued importance of human oversight.
The significance of financial literacy for employees and the need for clear communication about payroll deductions and taxes.
They wrap up by discussing month-end and quarter-end processes. Need some helpful hints regarding staying on top of your payroll and process, don't miss out on this episode.
Thursday Dec 12, 2024
Thursday Dec 12, 2024
In today's episode, Vince and Dr. Inman explore some of the biggest challenges facing workforce management as we approach year-end. They discuss key topics around closing out the year and completing all of those necessary tasks during a very busy and distracting season. Additionally, they venture off in to conversations around identifying and tackling change, building innovative teams, and leading with authenticity. The inspiring discussion will leave you wanting more.
Thursday Oct 17, 2024
Thursday Oct 17, 2024
In today's episode, Vince and Dr. Inman explore some of the biggest challenges facing workforce management in the healthcare industry. They discuss key topics like the role of AI, emerging trends, employee care and retention, employee wellbeing and other pressing issues on the minds of healthcare professionals